JOB: Customer Service Representative

 

Our client a manufacturing company based in Mombasa is looking to hire a Customer Service representative.

Job location: Mombasa

JOB PURPOSE;

The candidate will be responding to Customer queries regarding company products /services and ensure customer service satisfaction.

MAIN TASKS AND RESPONSIBILITIES

  • Responsible for the entry of orders from customers for products and services.
  • Effectively communicates with the customer to establish overall customer status.
  • Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.
  •  Coordinates resolution of non-conforming products and issues.
  •  Accurately quotes prices using standard pricing information and customer specific pricing agreements.
  • Verify the necessary information related to inventory.
  • Work with manufacturing to expedite orders to meet customer demand.
  •  Accurately updates, maintains or completes customer information and order status.
  • Provides necessary information for the shipment of product.
  • Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction.
  •  Performs other tasks as assigned.

 

 

SKILLS AND QUALIFICATIONS;

 

  • At least a Diploma/ Degree in Business / Office Administration / Public Relations / Customer Service or any other related field;
  • Good communicator both spoken and written
  • At least 3-4 years of relevant experience in customer service, Tele Sales or field sales in a manufacturing industry
  • Proficient with computers applications

 

All applications should be done on or before close of business 7th June, 2019 on link below:

 http://www.reedsafricaconsult.com/upload-cv.html

Only shortlisted candidates will be contacted      

Contact: consult@reedsafricaconsult.com
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