JOB: Group Head of Marketing and Customer Service

Our client a leading professional cleaning company in East Africa is looking to hire GROUP HEAD OF MARKETING AND CUSTOMER SERVICE.

 Job Purpose;

The Group Head of Marketing and Customer Service will lead, inspire and develop the Marketing and Customer Service team, ensuring client retention and enhancing the company’s brand, maintaining at all times the ethos of partnership and shared decision making which is so fundamental to the department’s success.

 It will be the role of Group Head of Marketing and Customer Service to implement company policies and to provide leadership to the staff, ensuring that they share and reflect the company’s mission, values and aspirations.

Main task and responsibilities;

Responsible for senior level decision-making and both day to day management and strategic direction of the organization.

  • Champion, model and improve the Company image as defined by the Vision, Mission and Core Values as well as Corporate Social Responsibility Priorities.
  • Participate in the business planning process, review, recommend, obtain budgetary approval and implement for contributing to the robustness of business plans and activities as well as deliver marketing activity within agreed budget
  • Manage, modify, and report on all statutory obligations relating to marketing and customer service, and superannuation schemes for compliance with legal requirements
  • Direct the use of various IT systems in advertising, monitor their effectiveness and ensure optimal utilization at the cost-effective rate
  •  Manage and coordinate all marketing, advertising and promotional activities and liaise with media and advertising firms
  •  To oversee the effectiveness and cost efficiency of all outsourced marketing services.
  • Develop and implement marketing plans and projects for new and existing products/services and manage the productivity of the marketing plans and projects
  •  Monitor & control all communication with clients, staff, suppliers and all stakeholders as well the public to ensure consistent communication. Putting in place marketing plans and projects for the new and existing products/services and managing the productivity of the marketing plans and projects.
  • Conducting continuous market research and surveys on the various businesses in order to ensure that the brand is continuously improved and maintained.
  • Maintaining contact with Customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Develop and implement customer loyalty programs, policies and procedures in line with the strategic plan.

 Skills, Knowledge, Qualifications

  •  A degree in Marketing & Business Administration from a recognized institution
  •  Master’s degree in Marketing will be an added advantage
  • Diploma in Sales & Marketing from a recognized institution
  • Customer care client satisfaction
  • A minimum of Seven 7 years’ experience of which (4) Four should be in a management position in main stream Marketing and Customer Service.
  • Proficiency in Office Suites and Sage systems
  • Extensive experience in all aspects of Marketing Management and Customer Service
  • Knowledge of Marketing tools and techniques
  •  Knowledge of and experience in service industry and similar and operating environment an added advantage
  •  Long-term perspective and cultural sensitivity

All applications should be done on or before close of business 23rd July 2018 on link below:

Only shortlisted candidates will be contacted

Anyaké Designed