Vacant: NETWORK OPERATION CENTRE SUPERVISOR

Our client in telecommunication industry is looking to hire a NOC supervisor based in Nairobi.

Work Station: Nairobi

JOB PURPOSE;

The ideal candidate should monitor networking, incident management and advice, train and assist the NOC technical team on the mobile ticketing tool.

 MAIN TASKS AND RESPONSIBILITIES;

• Alarm processing according to 4 levels of criticality (critical, major, minor and informational).
• Immediate triggering of alarms when an incident occurs on the network.
• Follow the supervision system (Incident detection, incident management until resolution.
• Direct and automatic transmission of requests requiring a higher technical level (level 2 and 3).
• Ensure a very good follow-up of tickets.
• Provide supervision report consisting of dashboards and a summary of malfunctions (detail of alarms by equipment, status of equipment and interfaces).
• Provide report from the FMS ticketing tool with dashboard and summary of information (number of tickets, detail per ticket of operations carried out, processing, etc.).

SKILLS AND QUALIFICATIONS;

• Bachelor’s Degree in the field of telecoms networks.
• At least 2 years of experience in the telecom field
• Have proven experience in the field of core network management and value-added service platforms.
• Knowledge of supervision and ticketing tools.
• Immersion with technical team
• Good analytical skills
• Ability to work under pressure.

All applications should be done on or before close of business 19^TH March, 2021 on link below:

https://reedsafricaconsult.com/upload-cv/

Only shortlisted candidates will be contacted