Vacant: NETWORK OPERATION CENTRE SUPERVISOR

Our client in telecommunication industry is looking to hire a NOC supervisor based in Nairobi.

Work Station: Nairobi

JOB PURPOSE;

The ideal candidate should monitor networking, incident management and advice, train and assist the NOC technical team on the mobile ticketing tool.

 MAIN TASKS AND RESPONSIBILITIES;

• Alarm processing according to 4 levels of criticality (critical, major, minor and informational).
• Immediate triggering of alarms when an incident occurs on the network.
• Follow the supervision system (Incident detection, incident management until resolution.
• Direct and automatic transmission of requests requiring a higher technical level (level 2 and 3).
• Ensure a very good follow-up of tickets.
• Provide supervision report consisting of dashboards and a summary of malfunctions (detail of alarms by equipment, status of equipment and interfaces).
• Provide report from the FMS ticketing tool with dashboard and summary of information (number of tickets, detail per ticket of operations carried out, processing, etc.).

SKILLS AND QUALIFICATIONS;

• Bachelor’s Degree in the field of telecoms networks.
• At least 2 years of experience in the telecom field
• Have proven experience in the field of core network management and value-added service platforms.
• Knowledge of supervision and ticketing tools.
• Immersion with technical team
• Good analytical skills
• Ability to work under pressure.

All applications should be done on or before close of business 19^TH March, 2021 on link below:

https://reedsafricaconsult.com/upload-cv/

Only shortlisted candidates will be contacted

Vacant:  IT SYSTEMS ADMINISTRATOR

Our client a leading FMCG is looking to hire an IT System administrator for their Kenyan office.

Work Station:  Mombasa

JOB PURPOSE;

The ideal candidate oversees and administers company databases, platforms, technology, hardware and supports IT strategies. This position will also participate in the planning, selection, and implementation of future systems and be able to provide support and enhancements

MAIN TASKS AND RESPONSIBILITIES;

• User administration: support reliable and effective use of IT systems by end users and ensure dependable access and availability to IT systems.
• Network and security administration: Ensure that network interactions follow organizational policies to maintain network integrity and network monitoring and analysis, identity and access management, security of hardware components and management of software licensing, updates and patching.
• Database administration: maintaining the integrity, performance, and efficiency of database systems by migration, design, configuration, installation, and security of the organization’s data assets. And address database related issues, including backup and restoration activities.
• Hardware and software trouble shooting
• Support with web services: Regularly perform web service administration and configuration management activities, including ensuring that configuration changes are documented and follow organizational policies associated with access and cybersecurity
• System monitoring: monitor system health and identify anomalous network behaviour, which may include security-sensitive activities such as unauthorized network access and data transfers.

SKILLS AND QUALIFICATIONS;

• Bachelor’s degree or equivalent combination of education and experience in Information Technology or related field.
• Has the ability to communicate effectively in both oral and written form.
• Experience with ERP and Data migration is a Must
• Professional certifications is an add advantage
• At least 3-5 years of database, network administration, or system administration experience.

All applications should be done on or before close of business 24^TH March 2021 on link below:

https://reedsafricaconsult.com/upload-cv/

Only shortlisted candidates will be contacted