Sales Administrator

Position:Sales Administrator

Location: Nairobi
Reports To: General Manager

Job Summary:

The Sales Administrator purpose is to provide excellent customer service, manage front desk operations as a point of contact for customers with queries about products, orders and deliveries and provide support to the marketers to achieve their onboarding and revenue targets.

•           Attend to all walk-in customers, visitors and/or service providers.

·         Avail digital content to the marketers from the digital marketing designs done

·         Ensure the marketers met the sales and onboarding targets and report any deviations.

·         Assist in resolving customer service issues or complaints.

·         Informing the customers of their delivery information when couriers are used.

• Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, Commerce, or a related field.

• At least 1-2 years’ experience in sales administration or a related role.

• Experience in the publishing, printing, or education sector will be an added advantage.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Strong organizational and administrative skills.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and meet deadlines.

• High level of integrity, professionalism, and attention to detail.