Order Processing Clerk

Job Title: Order Processing Clerk

Location: Nairobi.

Industry: Oil and Gas 

Our Client is seeking to recruit an experienced Order Processing Clerk to support daily dispatch operations through accurate order entry, document verificationv & upload, and issue resolution. The ideal candidate must have prior experience in the petroleum industry, with strong knowledge of petroleum truck dispatch documentation and hands-on experience using SAP. The role requires a detail-oriented individual capable of ensuring accuracy in system uploads and coordinating operational documentation.

Roles and Responsibilities

• Accurately enter and process customer orders within the system.

• Verify and upload dispatch and operational documents while ensuring completeness and accuracy.

• Coordinate and monitor petroleum truck dispatch documentation in line with operational requirements.

• Ensure all mandatory dispatch documents are available and correctly processed before truck release.

• Resolve system, documentation, and dispatch-related issues promptly to avoid operational delays.

• Liaise with transporters, operations teams, and relevant departments to ensure smooth dispatch processes.

• Maintain proper records and filing of dispatch and operational documents.

• Monitor order status and provide timely updates to relevant stakeholders.

• Ensure compliance with company procedures, industry standards, and petroleum dispatch regulations.

• Support continuous improvement initiatives aimed at enhancing dispatch accuracy and operational efficiency.

Job Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Proven experience in the petroleum industry in a similar dispatch, logistics, or documentation role is mandatory.

• Must have hands-on experience handling dispatch documentation for petroleum trucks.

• Proficiency in SAP is mandatory, with practical experience in order processing and dispatch coordination.

• Strong understanding of petroleum loading and dispatch procedures.

• High level of accuracy and attention to detail in document processing and data entry.

• Strong problem-solving and coordination skills.

• Ability to work under pressure and manage multiple operational tasks effectively.

• Good communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel and Outlook.