Sales, Marketing and Customer Service Manager

Job Overview

Job Title: Sales, Marketing and Customer Service Manager
Location: Kikuyu
Salary: KES 150,000 Gross

1. Job Summary

We are seeking to recruit a highly motivated and results-oriented Sales, Marketing and Customer Service Manager to lead and coordinate all sales, marketing, and customer service activities within the organization.

• Develop and implement sales and marketing strategies to achieve company revenue targets.
• Lead customer acquisition, retention, and relationship management initiatives.
• Supervise and manage the Sales, Marketing, and Customer Service teams.
• Monitor market trends, competitor activities, and customer feedback.
• Prepare and present periodic sales, marketing, and customer service performance reports.
• Develop and manage key customer accounts.
• Ensure high levels of customer satisfaction and timely resolution of customer complaints.
• Coordinate promotional campaigns, branding, and market penetration activities.

• Work closely with Operations and Production teams to ensure seamless customer service delivery.

• Bachelor’s Degree in Sales & Marketing, Business Administration, Commerce, or a related field.
• Minimum of 12 years’ relevant work experience in sales, marketing, and customer service.
• Proven ability to manage end-to-end Sales, Marketing, and Customer Service operations.
• Demonstrated experience managing and developing a team of at least five (5) employees.
• Strong leadership, planning, negotiation, and interpersonal skills.
• Excellent written and verbal communication skills.
• Good understanding of customer relationship management and business development.
• Familiarity with Nairobi and its environs, including key commercial and construction markets.
• Experience in the construction, building materials, concrete, quarry, or related industry will be an added advantage.

• Must be results-driven, self-motivated, and capable of working under minimal supervision.