Operations Manager - Freight Forwarding

Job Title: Operations Manager – Freight Forwarding 
Location: Nairobi, Kenya

We are seeking an experienced and results-oriented Operations Manager to lead and oversee our clearing and forwarding operations. The ideal candidate will have a strong background in freight forwarding, customs clearance, logistics operations, and stakeholder management.

Key Responsibilities

• Oversee the end-to-end clearing and forwarding process, ensuring timely and compliant cargo clearance.
• Manage daily operations across imports, exports, and transit shipments.
• Build and maintain strong working relationships with key stakeholders, including KRA Customs, port authorities, shipping lines, airlines, container freight stations (CFS), transporters, and other regulatory agencies.
• Ensure compliance with all customs, tax, and regulatory requirements.
• Lead, mentor, and supervise the operations team to achieve service excellence.
• Monitor operational KPIs and implement process improvements to enhance efficiency.
• Resolve operational challenges and customer escalations promptly.
• Coordinate with clients and internal teams to ensure seamless service delivery.
• Manage operational costs while maintaining high service standards.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years' experience in a clearing and forwarding company, with at least 3 years in a management role.
• Strong knowledge of customs procedures, import/export documentation, and freight forwarding operations.
• Proven experience managing stakeholder relationships with KRA Customs, Kenya Ports Authority (KPA), Kenya Revenue Authority, shipping lines, airlines, CFS operators, and other relevant government agencies.
• Strong leadership, negotiation, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in customs systems is an added advantage.