Technical Sales Executive – Hardware & Software Systems

Job Title: Technical Sales Executive – Hardware & Software Systems
Location: Nairobi
Salary: KES 30,000 – 35,000 Gross per Month, plus attractive commissions

We are seeking a motivated and results-oriented Technical Sales Executive to drive sales of our hardware and software solutions. The successful candidate will be responsible for identifying new business opportunities, generating leads, managing client relationships, conducting product demonstrations, and delivering tailored technology solutions that meet customer needs. This role is ideal for a sales professional with a passion for technology, excellent communication skills, and the ability to translate technical solutions into business value for clients.

1. Business Development & Lead Generation

• Identify and pursue new business opportunities across corporate, SME, education, and government sectors.
• Build and maintain a healthy sales pipeline through prospecting, networking, referrals, and cold outreach.
• Schedule meetings with prospective clients to understand their technology needs.
• Develop proposals and quotations tailored to customer requirements.
• Achieve monthly and quarterly sales targets.

2. Technical Sales & Product Demonstrations

• Present and demonstrate hardware and software solutions to prospective clients.
• Advise customers on suitable products and solutions based on their operational needs.
• Explain technical features and benefits in a clear and business-focused manner.
• Work closely with technical teams to design customized solutions where required.
• Stay updated on new technologies, products, and industry trends.

3. Client Relationship Management

• Build and maintain long-term relationships with new and existing customers.
• Follow up on inquiries, quotations, and sales opportunities.
• Ensure excellent customer service before, during, and after implementation.
• Handle customer concerns and coordinate timely resolution with internal teams.
• Identify opportunities for upselling and cross-selling additional solutions.

4. Sales Administration & Reporting

• Prepare accurate quotations, proposals, and sales documentation.
• Maintain an updated customer database and sales pipeline.
• Submit regular sales reports, forecasts, and activity updates.
• Track sales performance against targets and recommend improvement initiatives.
• Ensure all customer interactions are properly documented.

5. Market Intelligence & Business Growth

• Monitor competitor activities, pricing, and emerging technologies.
• Identify market trends and customer requirements to support product positioning.
• Participate in exhibitions, networking events, and product launches.
• Gather customer feedback to support continuous product and service improvement.
• Contribute ideas for expanding the company's market presence.

• Diploma or Bachelor's Degree in IT, Computer Science, Business IT, Sales & Marketing, or a related field.
• At least 2 years' experience in ICT, hardware, software, or technology sales.
• Proven ability to meet sales targets.
• Good understanding of hardware, software, or networking solutions.
• Strong communication, presentation, and negotiation skills.
• Self-motivated with excellent customer relationship skills.
• Proficiency in Microsoft Office; CRM experience is an added advantage.