Senior Sales Manager – ServiceNow Service Sales

Job Title: Senior Sales Manager – ServiceNow Service Sales

Job Location: Germany (100% Remote)

Employment Type: Full-Time

About the Role

Reeds Africa Consult Ltd is seeking a highly driven, strategic Senior Sales Manager – ServiceNow Service Sales to oversee enterprise IT service sales within the German market. Working 100% remotely, the successful candidate will lead go-to-market strategies, drive new business development, and close high-value B2B service deals within the ServiceNow ecosystem.

The ideal candidate possesses native or bilingual German proficiency (C2), a deep understanding of enterprise IT service frameworks, and a proven track record of selling complex ServiceNow platform implementations, workflow automation, and managed service offerings to C-level decision-makers.

1. Revenue Generation & Business Development

• Drive Service Sales Growth: Own and execute the end-to-end sales lifecycle for high-value ServiceNow services, including platform implementations, ITSM, ITOM, ITAM, CSM, and custom digital workflow solutions.

• Enterprise Deal Closing: Lead discovery, solution shaping, value alignment, and contract negotiations to close complex, multi-stakeholder enterprise B2B service deals.

• Pipeline Management: Build, qualify, and manage a healthy pipeline of enterprise opportunities across new-logo acquisitions and account expansions.

2. Strategic Account & Go-To-Market Management

• Territory & Account Planning: Formulate and implement target account mapping strategies across the German corporate market.

• C-Suite Engagement: Establish, cultivate, and maintain long-term executive relationships with Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and IT Directors.

• Partner Co-Selling: Collaborate with ServiceNow field teams, alliance partners, and internal solution architects to execute joint go-to-market initiatives.

3. Sales Operations & Forecasting

• Sales Forecasting: Maintain rigorous CRM hygiene, accurate quarterly/annual revenue forecasting, and clear deal progression metrics.

• Cross-Functional Leadership: Coordinate with presales consultants, delivery leaders, legal, and operational teams to structure competitive service proposals and statements of work (SOW).

• Experience: 5+ years of proven, verifiable track record in enterprise IT service sales, with specific, hands-on experience selling ServiceNow platform solutions and managed services.

• Language Proficiency: C2 German level is mandatory (Native/Fluent level written and spoken capability for C-level negotiation, contract execution, and technical discussions in Germany). Professional working proficiency in English is required.

• Sales Track Record: Demonstrated history of consistently meeting or exceeding revenue quotas in high-value B2B IT environments.

• Ecosystem Expertise: Solid understanding of ServiceNow products (IT Service Management, IT Operations Management, Customer Service Management, HR Service Delivery) and digital transformation paradigms.

• Remote Work Capability: Proven ability to operate autonomously in a 100% remote working setup while managing client engagements in Germany.