HR & Client Relations Associate

Position Title: HR & Client Relations Associate

Company: Reeds Africa Consult

Location: Kampala, Uganda

Reports To: Lead Consultant / Operations Executive

Salary:1M UGX

Employment Type: Full-time

Job Purpose

The HR & Client Relations Associate is responsible for overseeing day-to-day HR administrative functions, managing recruitment activities, handling client support and customer relations, and coordinating general office operations in Uganda. This role ensures smooth service delivery, strong client engagement, and seamless workplace administration in alignment with organizational standards.

1. Human Resources Management

• Maintain up-to-date, accurate employee records and confidential personnel files.

• Coordinate the end-to-end staff onboarding and orientation process.

• Administer employee attendance, leave requests, and performance tracking.

• Assist with employee relations, addressing routine inquiries, and fostering a positive work environment.

• Ensure organizational compliance with local labor regulations and company policies.

2. Recruitment & Talent Acquisition

• Draft and publish job announcements across relevant recruitment channels.

• Receive, screen, and shortlist incoming CVs against client or internal specifications.

• Schedule and coordinate interviews between candidates, panel members, and clients.

• Conduct preliminary candidate evaluations and background/reference checks.

• Facilitate offer letters, onboarding paperwork, and candidate placement logistics.

3. Client Support & Account Management

• Serve as a primary point of contact for client inquiries, service requests, and follow-ups.

• Actively gather client feedback to assess service satisfaction and identify areas for improvement.

• Address client concerns or complaints promptly with professionalism and care.

• Maintain regular communication with active corporate clients to nurture strong working relationships.

4. Office Administration & Operations

• Manage daily office operations, routine correspondence, and administrative documentation.

• Organize logistics for client meetings, internal briefings, and virtual webinars or workshops.

• Maintain office inventory, supplies, and general facility requirements.

• Prepare routine administrative reports and maintain clean, accessible digital filing systems.

5. Customer Relations & Service Delivery

• Deliver exceptional customer service across all communication channels (phone, email, and in-person).

• Track and ensure timely resolution of all service-related queries.

• Support business development activities by building positive rapport with prospective and existing clients.

• Education: Diploma or Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.

• Experience: 2–3 years of hands-on experience in HR administration, recruitment coordination, or client relations.

• Software Proficiency: Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and HR management software/tools.

Key Competencies & Personal Attributes

• Recruitment Expertise: Strong understanding of CV screening, interview logistics, and candidate sourcing techniques.

• Customer-Centric Focus: Exceptional interpersonal skills with a passion for client satisfaction and relationship management.

• Communication & Negotiation: Clear verbal and written communication skills with strong active listening abilities.

• Organizational Mastery: High attention to detail, efficient time management, and the ability to prioritize demanding tasks independently.

• Integrity & Discretion: Demonstrated commitment to strict workplace confidentiality, ethical conduct, and professionalism.