Reeds learning Hub

1. Project manager: From good to great client relationships
2. What is Quality Client Service?
3. Managing client dissatisfaction
4. How to find arguments
5. Adding strength to your arguments
6. Amaze your customers
7. Create magic customer service moments
8. Create a winning first impression with customers
9. Adapt your approach to the different types of customers
10. Own the customer experience
11. Make the last impression a lasting impression
12. Foster a customer-oriented culture
13. Design a great customer experience
14. Turn customer satisfaction into customer loyalty
15. Ensure the successful diffusion of innovation
16. Beware of taking a client for granted
17. Understand how people like to be treated
18. Understand expectations, then exceed them
19. Turn your customers into ambassadors
20. How to deal with unhappy clients
21. What is quality client service?
22. Providing a service that meets the customer’s expectations
23. Inspire trust in customers
24. Under-promise and over-deliver
25. Always treat your customers right
26. Focus on the customer, not the money
27. Turn things around with an angry customer
28. Coach your team to customer service excellence
29. Customer experience
30. Harness Customer Experience as a Growth Path
31. How to deal with unhappy clients with empathy
32. How to give effective feedback with empathy
33. How to manage challenging conversations
34. Identifying customer expectations and satisfaction
35. Managing customer complaints
36. Identify and handle common customer errors
37. Identify subtle customer needs
38. Stay calm with trying customers
39. Maintain a customer-centric culture
40. Analyze your phone habits
41. Diagnose your key moments in customer service
42. Adapt your welcome to your customer and your store
43. Serve a varied clientele

1. What is a cost?
2. Cost price: from full costs to the ABC method
3. Understanding the principles of the forecasting process
4. Drawing up and managing a budget
5. Cost price: from partial costs to full costs
6. How to analyze an income statement
7. How to calculate a company’s breakeven point
8. What is working capital?
9. How do you analyze a by-function or by-purpose income statement?
10. The 3 keys of finance
11. Measuring profitability
12. Evaluating financial equilibrium
13. Analyzing liquidity
14. Mastering valuation basics
15. What is a balance sheet?
16. Using the economic balance sheet to understand business cycles
17. What is an income statement?
18. Intermediate margins
19. What is the cash flow statement?
20. Introduction to financial statements
21. What is a “by-function” income statement?
22. The theory of competitive advantage by Michael Porter
23. The limitations of Porter’s model
24. Conducting a cost strategy successfully
25. Calculating costs with the ABC method
26. Calculating full costs
27. Calculating your cost price with the full costs method
28. Calculating a budget
29. Following the budgetary process
30. Calculating your breakeven point
31. Calculating the return on investment of training
32. What is a cost?
33. Cost price: from full costs to the ABC method
34. Understanding the principles of the forecasting process
35. Drawing up and managing a budget
36. Cost price: from partial costs to full costs
37. How to analyze an income statement
38. How to calculate a company’s breakeven point
39. What is working capital?
40. How do you analyze a by-function or by-purpose income statement?
41. The 3 keys of finance
42. Measuring profitability
43. Evaluating financial equilibrium
44. Analyzing liquidity
45. What is a balance sheet?
46. Using the economic balance sheet to understand business cycles
47. What is an income statement?
48. Intermediate margins
49. What is the cash flow statement?
50. Introduction to financial statements
51. What is a “by-function” income statement?
52. Create high-impact marketing messages
53. Conducting a cost strategy successfully

1. How to reinvent yourself inside your company
2. Mastering valuation basics
3. Creating value on a daily basis
4. Developing your change capability
5. Asking questions
6. Rephrasing
7. Active listening
8. Getting to know the different levels of communication
9. Dealing with interpersonal crisis
10. Being aware of the role you play in a conflict
11. What is self-confidence?
12. Showing empathy
13. Make your point more effectively
14. The influence of your “perception filter”
15. Harness self-empathy to make better decisions
16. Connect to others for more effective work relationships
17. Enhance your listening skills
18. Developing your soft skills to boost your projects
19. Communicating powerfully by email
20. What is a good goal?
21. Improving your memory
22. Taking effective notes
23. Analyze the organization of your work and your priorities
24. Tools for planning your work
25. Boost your thinking power with the help of mind maps
26. Acknowledging your colleagues’ ideas
27. Helping develop complex ideas in your company
28. Implementing diversity into your daily working life
29. Changing behavior
30. Creating value on a daily basis
31. Adapting to Workplace Trends
32. Mastering the SWOT analysis
33. What is agility?
34. Understand your manager
35. Adapt to increasingly complex environment
36. Succeed in a complex environment
37. Identify your strengths
38. Take action to develop your strengths
39. Work at home
40. Don’t be afraid to step into the unknown
41. Navigating a new role
42. Be inquisitive
43. Speak your mind
44. Don’t be afraid to ask for help when starting a new role
45. Stepping up to the challenge
46. Find your personal work-life balance point
47. Develop the ability to listen effectively
48. Facing a tough ethical dilemma
49. Speaking beats reading
50. Never compromise your values
51. Get yourself noticed
52. Keeping things interesting is paramount
53. Trust is fundamental
54. Lessons from a great mentor
55. A difficult ethical decision
56. Be consistent in your leadership style
57. Overcoming a challenge
58. Asking questions
59. Active listening
60. Getting to know the different levels of communication
61. Being aware of the role you play in a conflict
62. Showing empathy
63. Communicating powerfully by email
64. Taking effective notes
65. Analyze the organization of your work and your priorities
66. Recognize the factors in time-wasting
67. Tools for planning your work
68. Boost your thinking power with the help of mind maps
69. 5 tips for networking
70. Organizing your tasks
71. 3 rules for efficient time management
72. Six key competencies for working across cultures
73. Remote communication across cultures
74. Master the art of recovery
75. Understand your manager
76. Adapt to increasingly complex environment
77. Succeed in a complex environment
78. Identify your strengths
79. Take action to develop your strengths
80. Improve my well-being
81. Get ready for tomorrow’s jobs today
82. Harnessing the potential of informal learning
83. Direct interactions are not always best!
84. Stop never-ending email threads
85. Give yourself an offline moment!
86. Strong communication is culturally contextualised
87. Improving your writing means improving your critical thinking
88. Don’t lobby, ask for advice!
89. The importance of prompt feedback
90. ‘Leave something on the table’
91. Preparing for a VUCA world
92. Defining mental health
93. Strategies to manage panic attacks
94. Suicidal thoughts
95. Sexual assault at work: seek help!
96. What is growth IQ?
97. There is more than one way to be intelligent
98. Go beyond your job description
99. First impressions count
100. Living with stress
101. A life of learning
102. The long life
103. Diversity is your responsibility too
104. Embrace diversity personally
105. Does location still matter in the virtual world?
106. Resistance in the real world and the virtual world
107. Learning from mentors
108. Make yourself more visible
109. Celebrate what makes you different
110. What is intrapreneurship?
111. Start a side venture to advance in your career
112. Inject some creativity into your work
113. Intrapreneurs and risk-taking
114. An intrapren

Here is column 3 continued and completed from the previous set of data:

114. An intrapreneur breaks the rules
115. What is curiosity?
116. What happens to our curiosity?
117. How curiosity contributes to emotional intelligence
118. Be careful of shortcutting your thinking
119. Good thinking means good writing
120. Know your limits
121. Listening excellence: core value no. 1
122. The difficulty of self-perception
123. The 80/20 principle
124. Boost personal credibility by association
125. Creating your vision: the ideal day
126. Adding impact to your communication through gestures
127. Building the narrative of your professional reinvention
128. Apologize for Your Mistakes
129. The 10 Growth Paths
130. Six Steps for Mindfully Dealing with an Emotion
131. Write Your Uncertainty Manifesto
132. Diagnose the needs that motivate your feelings
133. Activating your professional network
134. Creating the path to your new professional objective
135. Defining your strategic intent
136. How to accept feedback in a positive way
137. Recognize Common Microaggressions
138. Speak Up About Workplace Microaggressions
139. Move Ahead in Your Career Like an Intrapreneur
140. Break Past Fear and Explore
141. Identify Your Approaches to Complexity
142. Reflect on Past Uncertainty
143. Take On Personal Accountability in Key Areas
144. Take On Accountability on Your Own
145. Where Does Uncertainty Mean Possibility for You?
146. Tackle Self-Doubt with Aplomb
147. Create a Risk-O-Meter and Evaluate Your Goals
148. Juggle Your Real Options Successfully
149. Challenge Your Negative Emotions and Thoughts with a Reality Check
150. Evaluate Your Uncertainty Ability
151. Take Your Uncertainty Temperature and Make Adjustments
152. Practising active listening
153. Reorienting behavior that obstructs communication
154. Assessing another person’s language patterns
155. Three steps to better channel your frustrations
156. Identifying the communication style of the person you are speaking with
157. Identify and understand your feelings
158. Enhance your powers of pure observation
159. Master the power of listening
160. Defining and improving your current level of maturity
161. Writing an effective email
162. Acquire a competitive skillset
163. Use feedback to develop professionally
164. How to seize the opportunity of digital learning: A 3-step guide
165. Apply critical thinking at work
166. Apply critical thinking to your logical reasoning
167. Summarizing your personal and professional priorities
168. Reducing multitasking
169. Improving your collaboration with colleagues from different cultures
170. Making an overall assessment of your role when starting a new job
171. Get advice from your direct supervisor when taking up a new post
172. Boost self-development and innovation with Exploration Days
173. Identify your recovery toolkit
174. Improve your expertise
175. Evaluate your level of “amazing”
176. Capitalizing on your past
177. Adopting the right mindset and tools to build a change capability
178. Take action to improve your self-esteem
179. Take stock of your interactions with others
180. Assess your behavior and reputation
181. Analyze a heated discussion with your manager
182. Adopt a positive outlook in a challenging situation
183. Take inventory of your skills
184. Develop a professional skill
185. Set up a work space at home
186. Assess your life balance

– Adapting to Workplace Trends
– Motivating People for Performance
– Optimizing your Compensation and Benefits Program
– Designing Work to Motivate Performance
– Developing Talent
– Attracting and Retaining Talent
– Creating a Talent Management Virtuous Spiral
– Analyzing a Complex Problem by Using an Issue Tree
– Flexible Organizational Design
– Understanding the Process of Conflict
– How to be Assertive in Difficult Situations
– Resolving Tension Using the DESC Method
– Boost Productivity by Understanding Feelings and Needs
– Observe Without Judgement
– Deal with the Human Factor in the Project
– Manage the Post-Project Phase
– Managing a Team of Project Managers
– How to Manage Troublemakers
– Recognizing Cultural Difference
– The Influence of Culture Upon People
– The Influence of Culture Upon Organizations and Working Approach
– Building Trust Across Cultures
– Six Key Competencies for Working Across Cultures
– Remote Communication Across Cultures
– Better Performance with Diversity
– Are You Ready for Diversity?
– Managing Diversity
– Annual Performance Reviews: An Annoying Obligation or a Constructive Opportunity?
– Four Golden Rules for Conducting Successful Performance Reviews
– How to Use the SMAC Method to Formulate Objectives that Motivate Your Staff
– How to Conduct Performance Reviews
– How to Manage Difficult Performance Review Situations
– How to Monitor Objectives Agreed to During Appraisal Interviews
– What is Competence?
– Congratulating a Colleague
– Successfully Managing a Personal Development Meeting
– Running a Training Session: How to Prepare for It
– Building a Path for Your Training Session
– Using Teaching Techniques Effectively
– Successfully Running a Training Course
– Adapting Teaching Principles to the Participants’ Profile
– Dealing with a Colleague Who Isn’t Following the Rules
– Responding to Poor Performance
– Using Visual Aids Effectively in Presentations
– Adapting Your Management Style to Your Staff’s Level of Autonomy
– Helping Your Staff to Progress by Using the Correct Management Style
– Using Different Management Styles for Successful One-on-One Meetings
– The Basics of Effective People Management
– Taking Up the Challenge of Change
– Recruiting a New Entrant
– How to Prepare for a Recruitment Interview with an Experienced Executive
– Conducting a Recruitment Interview with an Experienced Executive
– Concluding the Recruitment Process
– What Makes a Real Team?
– The Stages of a Team’s Development
– Forming a Team
– Managing Difficulties Within a Team
– The Norming Phase
– Developing a Successful Team
– Running a Management Team
– Managing a Team in the Digital Age
– The Principles of Management 3.0
– How to Motivate People (and How Not To)
– How to Collaborate (and How Not To)
– How to Empower People (and How Not To)
– How to Boost Self-Development and Innovation (and How Not To)
– How to Give Feedback (and How Not To)
– How to Better Measure Performance (and How Not To)
– How to Learn from Failures and Successes (and How Not To)
– How to Diagnose Other People’s Motivations
– How to Adapt Effectively to Other People’s Motivations
– Strengthen Cross-Functional Relationships
– Adapt Coaching to Performance
– Develop an Incentive Program that Works
– Recruit Superstar Salespeople
– Onboard Salespeople
– Management Control: Managing Performance
– The Risks and Opportunities of Remote Working
– Reach Out to Remote Team Members
– Set Up a Geographically Dispersed Team
– One-on-One Support and Motivation for Remote Staff
– Overcoming Gender Challenges in the Workplace
– Women Have It Tough
– The Challenges of Managing Across Time Zones
– Young Leaders Bring Fresh Thinking
– The Importance of Adapting to Different Cultures
– Prepare Your People for Moving On
– Instilling Confidence in Your People Inspires Loyalty
– The Value a Mentor Can Add
– Have a Plan to Measure Success Early On in a New Role
– Aspire to Be Fair to People
– Invest in Training Your People
– Developing Young Talent
– Managing Frustrated Employees
– Why Teaching is Like Leading
– Challenge and Interest Your Talent
– A Lifetime of Developing Talent
– Leaders Need Moral Courage
– Making a Difficult Judgement Call

### Videos
– Adapting to Workplace Trends
– Motivating People for Performance
– Optimizing your Compensation and Benefits Program
– Designing Work to Motivate Performance
– Developing Talent
– Attracting and Retaining Talent
– Creating a Talent Management Virtuous Spiral
– Analyzing a Complex Problem by Using an Issue Tree
– Flexible Organizational Design
– Understanding the Process of Conflict
– How to be Assertive in Difficult Situations
– Resolving Tension Using the DESC Method
– Boost Productivity by Understanding Feelings and Needs
– Observe Without Judgement
– Deal with the Human Factor in the Project
– Manage the Post-Project Phase
– Managing a Team of Project Managers
– How to Manage Troublemakers
– Recognizing Cultural Difference
– The Influence of Culture Upon People
– The Influence of Culture Upon Organizations and Working Approach
– Building Trust Across Cultures
– Six Key Competencies for Working Across Cultures
– Remote Communication Across Cultures
– Better Performance with Diversity
– Are You Ready for Diversity?
– Managing Diversity
– Annual Performance Reviews: An Annoying Obligation or a Constructive Opportunity?
– Four Golden Rules for Conducting Successful Performance Reviews
– How to Use the SMAC Method to Formulate Objectives that Motivate Your Staff
– How to Conduct Performance Reviews
– How to Manage Difficult Performance Review Situations
– How to Monitor Objectives Agreed to During Appraisal Interviews
– What is Competence?
– Congratulating a Colleague
– Successfully Managing a Personal Development Meeting
– Running a Training Session: How to Prepare for It
– Building a Path for Your Training Session
– Using Teaching Techniques Effectively
– Successfully Running a Training Course
– Adapting Teaching Principles to the Participants’ Profile
– Dealing with a Colleague Who Isn’t Following the Rules
– Responding to Poor Performance
– Using Visual Aids Effectively in Presentations
– Adapting Your Management Style to Your Staff’s Level of Autonomy
– Helping Your Staff to Progress by Using the Correct Management Style
– Using Different Management Styles for Successful One-on-One Meetings
– The Basics of Effective People Management
– Taking Up the Challenge of Change
– Recruiting a New Entrant
– How to Prepare for a Recruitment Interview with an Experienced Executive
– Conducting a Recruitment Interview with an Experienced Executive
– Concluding the Recruitment Process
– What Makes a Real Team?
– The Stages of a Team’s Development
– Forming a Team
– Managing Difficulties Within a Team
– The Norming Phase
– Developing a Successful Team
– Running a Management Team
– Managing a Team in the Digital Age
– The Principles of Management 3.0
– How to Motivate People (and How Not To)
– How to Collaborate (and How Not To)
– How to Empower People (and How Not To)
– How to Boost Self-Development and Innovation (and How Not To)
– How to Give Feedback (and How Not To)
– How to Better Measure Performance (and How Not To)
– How to Learn from Failures and Successes (and How Not To)
– How to Diagnose Other People’s Motivations
– How to Adapt Effectively to Other People’s Motivations
– Strengthen Cross-Functional Relationships
– Adapt Coaching to Performance
– Develop an Incentive Program that Works
– Recruit Superstar Salespeople

– Navigating through your digital landscape
– Drawing up the identity card for your unit
– Innovating to grow a business
– The 3 types of connectors
– Proximity, privacy and permission for digital collaboration
– Ensuring engagement and connection in a digital world
– Embrace a design thinking mindset
– Why invest in new technology?
– Adopting information technologies
– Guidelines for using technology
– Management team and digital agility
– How my team is using technology
– Developing an agile work system
– Set up electronic reporting for remote team members
– Pick up on weak signals during phone calls